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Yes, there is a type 1 PFD for every passenger. Along with all the requirements for a small vessel including a first aid kit.
The maximum capacity of our vessel is 12 passengers during a tour. We do not recommend children under the age of eight.
Our palapa boats are 18' in diameter. There is a 3' x 6' tiki-toilet located at the back of the vessel. The solar Palapa does not have a toilet.
Average speed is 4-6 nautical miles per hour.
Commercial Vessels are NOT regulated the same way leisure vessels are regulated.
We do operate in the rain as the palapa boats are covered. However, the captain can decide at anytime to cancel due to conditions. This may include choppy water.
You are responsible for staying under control and abiding by our behavioral agreement. If the Captain determines your behavior is inappropriate you will be removed from the tour without refund and appropriate measures will be taken.
Yes, we do allow walk-up bookings and payment. Keep in mind that we do not guarantee there will be walk-up availability. When pre-booking, you must pay at the time of booking. You cannot reserve online and pay upon arrival.
Municipal by-law prohibits the smoking and vaping of tobacco, cannabis, and any other substance in public places and workplaces including our Tiki Boats.
Yes, we do have bluetooth-capable stereo systems that can sync to your phone and choice of music. Unless you chartered the whole boat, others may not be fans of your playlist, in which case, we use ours. You may requst songs for a $1 donation to CHEO.
Individual tickets sold may mean that other passengers may join your tour. You may charter the full boat if you like and have up to 12 people on board. The price of a charter is the same price as 10 tickets.
You may book a Back-2-Back charter which will extend your cruise to 3.5 hours total. This is subject to availability. The last cruise of the day (9pm) may be extended 30 minutes at the time of booking.
This is the English version of the Safety/Information video that will be played on our palapa before each cruise. Visitors are encouraged to view the video prior to arriving.
Il s'agit de la version française de la vidéo sur la sécurité et l'information qui sera diffusée sur notre palapa avant chaque croisière. Les visiteurs sont encouragés à visionner la vidéo avant leur arrivée.
🌴 Aloha,
Welcome to Palapa Tours, where we strive to make your experience as enjoyable and stress-free as possible. We've crafted a transparent and straightforward two-tiered cancellation policy with your convenience in mind.
For cancellations made with a minimum of 1 weeks notice, there will be no charge incurred. However, cancelling your reservation after this window will be considered non-refundable unless PALAPA TOURS initiates the cancellation. In the event of a same-day cancellation due to inclement weather, rest assured you'll have the option to reschedule or receive a credit. Please note that weather-related cancellations are solely determined by Palapa Tours.
Trip Protection is available for purchase at the time of booking, providing you with added flexibility and peace of mind. With Trip Protection, you can cancel or reschedule your Palapa Experience for any reason up to 24 hours prior to the tour's start. Additionally, Trip Protection safeguards you in case of same-day inclement weather, offering reimbursement for the full ticket/charter amount, less the cost of Trip Protection and processing fees.
We kindly remind our guests that certain behaviours, such as arriving under the influence of drugs or alcohol, being tardy, displaying disruptive conduct towards our captain/crew or fellow passengers, forgetting your ID, or failing to show up, will result in a canceled booking with no refunds or credits.
We appreciate your choice in Palapa Tours and your understanding of our policy. Mahalo for your cooperation, and we look forward to providing you with an unforgettable experience.
Thank you for choosing Palapa Tours and understanding our policy.
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