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Yes, there is a type 1 PFD for every passenger. Along with all the requirements for a small vessel including a first aid kit.
The maximum capacity of our vessel is 12 passengers during a tour. We do not recommend children under the age of eight.
Our palapa boats are 18' in diameter. There is a 3' x 6' tiki-toilet located at the back of the vessel. The solar Palapa does not have a toilet.
Average speed is 4-6 nautical miles per hour.
Commercial Vessels are NOT regulated the same way leisure vessels are regulated.
We do operate in the rain as the palapa boats are covered. However, the captain can decide at anytime to cancel due to conditions. This may include choppy water.
You are responsible for staying under control and abiding by our behavioral agreement. If the Captain determines your behavior is inappropriate you will be removed from the tour without refund and appropriate measures will be taken.
Yes, we do allow walk-up bookings and payment. Keep in mind that we do not guarantee there will be walk-up availability. When pre-booking, you must pay at the time of booking. You cannot reserve online and pay upon arrival.
Municipal by-law prohibits the smoking and vaping of tobacco, cannabis, and any other substance in public places and workplaces including our Tiki Boats.
Yes, we do have bluetooth-capable stereo systems that can sync to your phone and choice of music. Unless you chartered the whole boat, others may not be fans of your playlist, in which case, we use ours. You may requst songs for a $1 donation to CHEO.
Individual tickets sold may mean that other passengers may join your tour. You may charter the full boat if you like and have up to 12 people on board. The price of a charter is the same price as 10 tickets.
You may book a Back-2-Back charter which will extend your cruise to 3.5 hours total. This is subject to availability. The last cruise of the day (9pm) may be extended 30 minutes at the time of booking.
This is the English version of the Safety/Information video that will be played on our palapa before each cruise. Visitors are encouraged to view the video prior to arriving.
Il s'agit de la version française de la vidéo sur la sécurité et l'information qui sera diffusée sur notre palapa avant chaque croisière. Les visiteurs sont encouragés à visionner la vidéo avant leur arrivée.
Trip Protection
You can cancel or reschedule your Palapa Experience for any reason up to 48 hours before the tours start, offering reimbursement for the full ticket/charter amount (including HST), less the cost of Trip Protection and booking fees.
Each passenger requires their own Trip Protection coverage.
Cancellation Policy
Refunds are only available with Trip Protection purchase, otherwise, we will reschedule your booking to another date!
Inclement Weather: In the event of a same-day cancellation due to inclement weather, rest assured you'll have the option to reschedule or receive a credit.
Please note that Palapa Tours solely determines weather-related cancellations.
Same Day re-Bookings. There is no rebooking fee for weather related re-bookings.
Important Note About Reservations
Palapa Tours requires a minimum of 4 passengers to set sail. If your group is smaller (1-3 people), you’re still welcome to make a reservation, but it won’t be confirmed until additional bookings are made. In the rare event of a quiet day, we’ll contact you to offer an alternative time slot with more passengers. Please note, this policy does not apply to private bookings of the entire boat.
Rescheduling
Because rescheduling less than 48 hours before a tour prevents us from filling the original slot and also holds another slot, a flat rebooking fee of $20 per person or $200 per charter will be applied. This policy ensures fairness to other guests and allows us to continue offering accessible, high-quality experiences.
Thank you for your understanding—we can’t wait to have you aboard!
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Palapa Tours International Corp. & Managed by Touch the Water inc. All Rights Reserved.
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