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Frequently Asked Questions



This is the English version of the Safety/Information video that will be played on our palapa before each cruise. Visitors are encouraged to view the video prior to arriving.


Il s’agit de la version française de la vidéo sur la sécurité et l’information qui sera diffusée sur notre palapa avant chaque croisière. Les visiteurs sont encouragés à visionner la vidéo avant leur arrivée.


Cancellations with a 72 hour advance notice will result in no charge. Canceling your reservation after the 72 hour window is non-refundable unless PALAPA TOURS has to cancel the reservation. Unfortunately, this includes arriving under the influence of drugs or alcohol, arriving late, exceeding the weight limit, no shows, personal emergencies or personal mishaps. If Palapa Tours has to cancel the reservation due to inclement weather or any other reason including covid related, you may reschedule or receive a refund. Weather cancellations are determined only by Palapa Tours. Weather must be inclement at our location at your specific scheduled time. No exceptions. Thank you for understanding our policy.